concertocare
product design · ENTERPRISE · WORK IN PROGRESS
product design · ENTERPRISE ·
WORK IN PROGRESS
Cutting the Clutter: A CRM Built for the People Who Use It
introduction
introduction
introduction
ConcertoCare is a healthcare provider that delivers personalized, end-to-end support to guide patients through every stage of their recovery journey.
Challenge: The sales and patient engagement teams were struggling to manage and track patients. Potential clients and current customers were getting lost in the process.
The Work: I led the redesign of ConcertoCare’s internal CRM by closely shadowing the sales and patient engagement teams to uncover workflow inefficiencies, auditing all tools involved in their outreach process, and designing a streamlined, purpose-built interface that consolidated critical features and reduced time-consuming tasks.
ConcertoCare is a healthcare provider that delivers personalized, end-to-end support to guide patients through every stage of their recovery journey.
Challenge: The sales and patient engagement teams were struggling to manage and track patients. Potential clients and current customers were getting lost in the process.
The Work: I led the redesign of ConcertoCare’s internal CRM by closely shadowing the sales and patient engagement teams to uncover workflow inefficiencies, auditing all tools involved in their outreach process, and designing a streamlined, purpose-built interface that consolidated critical features and reduced time-consuming tasks.
role
Lead Product Designer
Team
2 Eng
1 CTO
year
Oct 2024 – Current
Think I’d be a good fit for your team or project?
Let’s connect.
Tyler Day
Lead Product Designer, currently building experiences at ConcertoCare.
Recent Work
contact
Looking for work
Think I’d be a good fit for your team or project?
Let’s connect.
Tyler Day
Lead Product Designer, currently building experiences at ConcertoCare.
Recent Work
contact
Looking for work
Think I’d be a good fit for your team or project?
Let’s connect.
Tyler Day
Lead Product Designer, currently building experiences at ConcertoCare.
Recent Work
contact
Looking for work
Think I’d be a good fit for your team or project?
Let’s connect.
Tyler Day
Lead Product Designer, currently building experiences at ConcertoCare.
Recent Work
contact
Looking for work