Nuna
End to end · enterprise
Transforming Nuna’s enterprise platform: from fragmented experiences to a scalable, user-centered solution.
introduction
role
Lead Product Designer
Team
10+
year
Mar 2023 – Sep 2024
Design Challenges
How might we unify navigation across different client data structures while keeping the experience consistent?
How might we improve usability within existing backend limitations without a full system overhaul?
How might we introduce platform updates in a way that minimizes retraining for users and ensures a smooth transition?
User Research & Navigation Mapping
We conducted user interviews and card-sorting exercises to understand how users expected to access information.
payers
Our most complex user. They navigate through detailed reports, reimbursement insights, and contract performance metrics to optimize costs and care quality.
providers
Doctors, care coordinators, and healthcare administrators rely on the platform to primarily monitor member data and are limited in reporting scope.
executives
Healthcare and insurance leadership teams leverage the platform at the highest level. They must see key trends and financial data to help guide business decisions.
the result
We transformed Nuna’s enterprise platform by unifying navigation, standardizing data visualization, and streamlining workflows to better serve Payers, Providers, and Executives.
By creating a scalable design system, optimizing information hierarchy, and reducing friction in data access, we made it easier for users to analyze insights, make informed decisions, and adapt to platform updates with minimal retraining—all while working within existing backend constraints.
